Refund Policy
Academic Year 2025–26
1. Overview and Applicability
This policy governs the terms and conditions under which students may seek refunds for programs offered by ALLEN Global during the academic year 2025–26.
This policy applies to all core programs, including:
● Study Abroad Test Prep Programs (SAT, AP, TOEFL, etc.)
● Admissions Consulting Services (Profile Building, College Shortlisting, Document Editing)
● Integrated Prep + Consulting Packages
2. Refund Eligibility – Core Rules
Refunds are applicable only when all of the following conditions are met:
● The total course fee (inclusive of GST) is ₹1,00,000 or above
● The refund request is submitted within 15 calendar days from the date of payment
● The student has not attended 3 or more personalized interaction sessions
Refunds are NOT applicable if:
● The course fee is below ₹1,00,000
● Three (3) or more personalized interactions (e.g., counseling calls, SOP editing, mock interviews) have already occurred
● The request is made after 15 calendar days from payment or loan disbursement
● The student is enrolled in VentureSphere, CurioNest or any partnered/bundled program marked as non-refundable
3. Refund Deduction Structure
Refunds, where approved, will be processed after deducting administrative and service charges as per the following slab:
Total Course Fee (INR) Refund Deduction (INR)₹1,00,000 – ₹1,99,999 ₹25,000₹2,00,000 – ₹3,99,999 ₹45,000₹4,00,000 and above ₹60,000
These deductions are intended to cover costs of counseling bandwidth, onboarding, academic planning, and operational setup already extended.
4. Payment-Type Wise Refund Rules
A. Lumpsum Payment (Full Fee Paid Upfront)
● Refund can be requested within 15 days from the date of full payment
● Subject to deduction based on the slabs above
● Ineligible if 3 or more personalized sessions are conducted
● Refund is processed only to the parent/guardian’s account via NEFT/RTGS
B. Instalment Payment (Direct to ALLEN Global)
● Refund request must be submitted within 15 days from the first instalment
● Full course fee is considered for calculating deduction, not just instalment paid
● If the second instalment is already paid, or 3 personalized sessions are completed → no refund
● Refund is made only to the parent/guardian’s account via NEFT/RTGS
C. Financed Payment (via Lending Partners like Propelld etc.)
● Cooling-off period: Full refund (100%) allowed within 72 hours from the date of loan disbursement
● After 72 hours but within 15 days: Refund possible with deduction as per fee slabs
● After 15 days or if 3+ sessions conducted → no refund
● Refund, if approved, is transferred directly to the finance partner, not the student
5. Personalized Interaction Definition
For refund eligibility purposes, the following are considered personalized interactions:
● One-on-one counseling or destination mentoring sessions
● Essay, SOP, or LOR review sessions (live or asynchronous)
● Profile evaluation or roadmap discussion calls
● Any scheduled strategy or mentoring session involving academic staff
If three or more such sessions have been completed or scheduled (regardless of attendance), the refund becomes ineligible.
6. Refund Application Process
To apply for a refund, the student/parent must complete the following:
Step-by-Step Process:
1. Visit the ALLEN Global Refund Portal at: https://www.allen.ac.in/apps2526/formstatus/login?op=REFUND
2. Log in using:
○ Registered Email ID / Mobile Number
○ Student ID or Enrollment Number
3. Fill in the Refund Request Form and upload the following documents:
○ Course Invoice / Payment Receipt
○ Cancelled Cheque or first page of Bank Passbook of parent/guardian account
4. Submit your request. An acknowledgment will be auto-generated.
Note: Refund requests sent via WhatsApp, counselor communication, or phone calls will not be processed.
7. Refund Processing Timeline
● Once verified, the refund (if approved) will be processed within 15 working days
● All refunds will be made via NEFT/RTGS to the parent/guardian account (or finance partner, where applicable)
● No interest will be paid on refund amounts held during the processing period
8. Special Cases and Disputes
ALLEN Global reserves the right to:
● Assess student engagement logs and records of interaction before making refund decisions
● Modify refund terms at any time to meet legal, regulatory, or operational requirements
● Deny refund requests where there is reasonable evidence of misuse, misrepresentation, or policy breach
9. Contact for Queries
For refund status or process support, contact:
📧 Email: enquiry@allenglobalstudies.com
📞 Helpline: +91-7726852446
🌐 Refund Portal: https://www.allen.ac.in/apps2526/formstatus/login?op=REFUND
GENERAL QUESTIONS
Q1. Who is eligible for a refund under ALLEN Global’s refund policy?
Refunds are only applicable to students:
● Who have enrolled in a program priced ₹1,00,000 or above
● Who apply for a refund within 15 days of payment
● Who have not attended three (3) or more personalized sessions
Q2. What programs are excluded from the refund policy?
Refund is not available for:
● Any program priced below ₹1,00,000
● VentureSphere Internship Program
● Programs bundled with non-refundable partner services
● Requests submitted after 15 days of payment
● Students who have attended 3 or more personalized sessions
PAYMENT-SPECIFIC QUERIES
Q3. I paid the full fee in one go (lumpsum). Can I request a refund?
Yes, if:
● You request the refund within 15 calendar days from your payment date, and
● You haven’t completed 3 or more personalized sessions
Refund will be processed after a fixed deduction based on your course fee slab.
Q4. I’m paying in instalments. When can I request a refund?
Refund can be requested within 15 days from the first instalment payment.
● If your request is accepted, deduction will be applied to the total course fee, not just the first instalment
● No refund is allowed after the second instalment or 3+ personalized sessions
Q5. I used a financing partner. Am I eligible for a refund?
Yes, as per the following:
● Within 72 hours of loan disbursement → Full refund (cooling-off period)
● Within 15 days, after 72 hours → Refund with standard deduction
● After 15 days → No refund allowed
Refund will be credited only to the finance company, not to the student/parent
PERSONALIZED SESSIONS AND REFUND ELIGIBILITY
Q6. What is considered a “personalized interaction session”?
Any one-on-one or small group interaction involving:
● Destination counseling
● Essay/SOP/LOR guidance
● Profile building feedback
● Strategy or mock interview sessions
After 3 such sessions, the refund becomes ineligible, even if the 15-day window has not expired.
Q7. What if I haven’t attended any live classes but had 3 personalized sessions?
Refund is not applicable. Engagement in 3 or more personalized sessions renders the refund ineligible, regardless of class attendance.
DEDUCTIONS AND PROCESSING
Q8. How much amount will be deducted if I am eligible for a refund?
Total Course Fee (INR) Refund Deduction (INR)₹1,00,000 – ₹1,99,999 ₹25,000₹2,00,000 – ₹3,99,999 ₹45,000₹4,00,000 and above ₹60,000Q9. How long will it take to receive the refund?
Refunds are processed within 15 working days after document verification and approval.
Q10. Where will the refund be credited?
● Lumpsum/Instalment Payments: Refund is credited to the parent/guardian’s bank account (NEFT/RTGS)
● Financed Payments: Refund is issued to the financing partner, not to the student/parent
APPLICATION PROCESS
Q11. How do I apply for a refund?
Follow these steps:
1. Visit the official ALLEN Global Refund Portal https://www.allen.ac.in/apps2526/formstatus/login?op=REFUND
2. Log in using your registered email/mobile and student ID
3. Upload the following:
○ Payment invoice
○ Cancelled cheque or scanned first page of parent’s bank passbook
4. Submit the request
Refund requests via WhatsApp, phone, or counselors are not accepted
Q12. Can I re-apply for a refund if it was initially rejected?
NO. Once a refund request is evaluated and rejected due to ineligibility (e.g., past deadline, 3+ sessions completed), it cannot be reconsidered.
Q13. Can I stop attending classes to become eligible for refund?
NO. Refund eligibility is not based on class attendance but on number of personalized sessions attended and timely application.