The Role of Hospitality and Tourism Professionals in New Zealand’s Booming Tourism Industry 

Want to be a global leader in the Tourism Industry? Well, you have come to the right place. This blog will give you a clear pathway to understanding the best possible prospects and ways to excel in the industry.

Hospitality and tourism professionals in New Zealand play a crucial role in the success of the tourism industry. 

As New Zealand’s tourism industry has witnessed significant growth in recent years, with high numbers of international visitors arriving in the country, it has created a high demand for skilled hospitality and tourism professionals who provide exceptional service to visitors and help maintain the reputation of New Zealand as a top tourist destination.

Future of the Tourism and Hospitality Industry in New Zealand 

Though covid-19 has made New Zealand’s tourism industry suffer, the recent trend shows that the country is expected to continue to grow and evolve in the coming years. The New Zealand government has placed a strong focus on sustainable tourism and is working to promote a more responsible and environmentally conscious approach to tourism.

The pandemic has highlighted the importance of resilience and adaptability in the tourism and hospitality industry. 

  • Experiential travel is likely to shape the future of the tourism industry in New Zealand. Visitors are now looking for authentic experiences that allow them to connect with local culture and traditions. 
  • People are now getting fascinated towards the development of new and innovative tourism such as eco-tourism, adventure tourism, and cultural tourism.
  • Another important trend that is gaining ground in New Zealand’s tourism industry is the increasing use of technology. 
  • The adoption of new technologies can help to streamline operations and improve efficiency, while also providing visitors with a more personalised and interactive experience 

Skills Needed for a Successful Career in the Tourism and Hospitality Sector 

To have a successful career in the tourism and hospitality industry, you must have those special skills in yourself. The following are the skills needed for a successful career in New Zealand’s tourism and hospitality sector;

  1. Communication: You must be able to relate to people from different cultures and backgrounds
  2. A Proper Work Ethic 
  3. Management Skills: You must know the basic skills of planning, organisation and time management 
  4. Public Speaking

Employment Opportunities in New Zealand’s Tourism Sector 

The tourism and hospitality sector in New Zealand brings in a wide range of job prospects to its professionals with roles ranging from entry-level positions to managerial roles. 

As the country continues to focus on tourism as a key industry, the demand for skilled hospitality and tourism professionals in New Zealand is predicted to grow wholesomely in the future. The top 10 hospitality and tourism careers in New Zealand are

  1. Tour Guide 
  2. Hospitality Staff 
  3. Adventure Tourism Operators 
  4. Event Coordinator 
  5. Tourism Marketing and Sales 
  6. Transport Operators 
  7. Hotel Manager 
  8. Event Planner 
  9. Chefs 
  10. Housekeeping Manager

How to Start a Career in New Zealand’s Tourism Sector

Starting a career in New Zealand’s tourism sector requires a combination of education, experience, and networking. You are required to identify your niche in the industry and research about the same to step into this exciting industry. 

It is important to get qualified for a job in this industry. Therefore, to kick-start your career in it, you must pursue a degree or diploma in tourism management, hospitality, marketing, or related fields. Several reputable institutions in New Zealand offer courses in tourism and hospitality.

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Training and Education for a Career in New Zealand’s Hospitality and Tourism Industry 

To pursue a career in New Zealand’s hospitality and tourism industry, there are a variety of educational and training options available. Here are some of the pathways you can consider:

  • Education: Hospitality & Hotel Management is one of the most popular graduate programs or diploma courses among students. This full-time program aims to train students in various aspects of hotel management like preparation of food, computer applications, business communication, finance, public relations, etc.  

A lot of universities in New Zealand offer such programs to students. While the diploma courses provide 1 year of pedagogy, the bachelor’s and Master’s program ranges from 2-4 years of teaching. Some of the top courses and training programs in New Zealand for Tourism and Hospitality are;

  1. Graduate Diploma in Hotel Management at At Southern Institute of Technology, Christchurch, New Zealand
  2. Master in International Tourism Management at Auckland University of Technology, Auckland, New Zealand.
  3. PG in International Hospitality Management at Auckland University of Technology, Auckland, New Zealand.
  4. Graduate Diploma in Hospitality Management at Ara Institute of Canterbury Limited at Nelson, New Zealand.
  5. Diploma in Hospitality Management at At Aspire2 International Business and Technology, Christchurch, New Zealand
  • Training: Some of the pathways that include training options are; 

  1. On-the-job training: Many hospitality and tourism businesses in New Zealand offer on-the-job training opportunities for their employees. This can include formal training programs or apprenticeships that provide hands-on experience and skills. 
  2. Work experience: Work experience in the hospitality and tourism industry can be an excellent way to gain skills and build one’s resume. 
  3. Internships: Internships or work placements for students and recent graduates in New Zealand can be a great way to gain experience and make industry connections.


According to the Tourism Industry Association of New Zealand (TIA), tourism was New Zealand’s biggest export industry, contributing 20.1% of total exports and generating a direct annual contribution to GDP of $16.4 billion. The industry employed over 240,000 people in 2022, making it a significant employer in the country. The steady growth in the industry is expected to continue in the coming years, as New Zealand is a popular destination for international tourists who are drawn to the country’s natural beauty, cultural attractions, and outdoor activities.

Frequently Asked Question

Why New Zealand is best for tourism ?

With its snow-capped mountains, rolling hills, and copious amounts of wine, it's a destination, unlike all others.

What is the importance of tourism in New Zealand?

Tourism plays a significant role in the New Zealand economy in terms of generating export revenue and creating employment opportunities.

What percentage does tourism contribute to the economy?

Following a decrease of 69.7% in 2020, international visitor spending rose by 3.8% in 2021.

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